Privacy Policy

Last Updated: [November 10th, 2025]

This Privacy Policy describes how Chabi Diamonds (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.chabidiamonds.co.uk (the “Website”).

We are committed to safeguarding your privacy and ensuring your personal data is handled with care and transparency.

1. Who We Are

Chabi Diamonds

20 Wenlock Road, London, N1 7GU, United Kingdom

Email: chabidiamonds@gmail.com

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

Identity & Contact Data: Name, email address, billing and shipping address.
Payment Information: Processed securely through our payment providers (we do not store full card details).
Order & Transaction Data: Details of purchases and customer service interactions.
Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.
Marketing Preferences: Your choices about receiving updates, offers, and news from us.

3. How We Use Your Information

We use your data to:

Process and deliver your orders.
Provide customer service and respond to your enquiries.
Send transactional and order-related communications.
Improve our website, products, and customer experience.
Comply with legal and regulatory obligations.
Send marketing communications if you have opted in (you may unsubscribe at any time).

4. Lawful Basis for Processing

We process your personal data based on one or more of the following:

Contractual necessity – to fulfil your order or service request.
Legitimate interests – to improve our services and prevent fraud.
Legal obligation – to comply with applicable laws.
Consent – when you subscribe to our newsletter or marketing communications.

5. How We Share Your Information

We only share personal data with trusted partners necessary to operate our business, such as:

Payment processors and financial institutions.
Delivery and logistics providers.
IT and website hosting services.
Professional advisers and legal entities when required by law.

We never sell or rent your personal information to third parties.

6. International Transfers

Some service providers may process your data outside the UK or EEA. When this occurs, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Data Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to processing or request data portability.
Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at chabidiamonds@gmail.com.

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic. You can manage cookie preferences through your browser settings or our cookie banner when you first visit the site.

For more information, please see our Cookie Policy (if available).

10. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. All payment transactions are encrypted and processed securely.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates indicates acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: